TERMS OF USE
Welcome to PBC Coffee! Please understand that your continued use of our website and webstore constitutes your agreement to be bound by the following terms and conditions. Should you have any questions or concerns, feel free to reach out to us via email at info@pbccoffee.com.
PRODUCT INFORMATION
We promise to do our utmost best in presenting the products on our website as accurately as possible. However, we are unable to guarantee that we are able to represent the actual product or their packaging in the most accurate depiction. More importantly, the images shown on the website will be subject to the reproduction of the content on your device, which will vary for each individual user.
INACCURACY DISCLAIMER
In relation to that of product descriptions, pricing or availability, there will come a time where the information represented on our website may be outdated or inaccurate given the constantly evolving nature of e-commerce. The company therefore reserves the right to correct any errors, inaccuracies or omissions to make sure they are up to date without any prior notice to the end user. We apologize for any inconveniences this may cause.
ACCEPTANCE OF ORDERS
Every effort will be made to fulfil any order we receive, however should the nature of your order be deemed to be suspicious, unauthorized or malicious in intent, the company reserves the absolute right to refuse or cancel your order. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors of any kind.
SHIPPING & DELIVERY
All orders placed will be shipped out on the next working day ( Mon-Fri ) after the order has been confirmed. The daily cut off time is 9AM, orders placed after 9AM will be shipped out during the next working day instead. Deliveries throughout Malaysia are fixed at RM7 per order, while international orders will be fulfilled on a case by case basis. We promise to ship out in a timely manner, however should a parcel be delayed for reasons beyond our control, do reach out and we will do our best to help resolve the issue.
CUSTOMER SERVICE
We are committed to providing you with the exceptional level of customer service we have come to be known for. Should you have any questions or concerns, feel free to reach out to us via phone at 04-8999010, via WhatsApp at 018-2914890, or via email at info@pbccoffee.com and we will get back to you as soon as we're online!
COMMENT & FEEDBACK
Any and all user comments and feedback posted to www.pbccoffee.com will be taken into consideration and handled with due diligence in order to improve our overall quality standards. The user agrees that they will be held responsible for any and all content made, including prosecution should it be unlawful or abusive. Do understand that any submission will be considered property of PBC Coffee Sdn. Bhd. and will be used internally as well as externally should the need arise.
RETURN POLICY
Every item is thoroughly inspected upon arrival at our warehouse and checked again before being shipped out to ensure it is in good condition. Should you receive a damaged product, your claim must be submitted to us within seven ( 7 ) days of receiving it. All sales are final and the buyer will be responsible for any purchase made on our website, as we do not entertain any exchange or return requests that do not fall under our warranty policy.
WARRANTY POLICY
All products sold are under a three ( 3 ) month warranty against any manufacturing defects. Do not that this does not cover wear and tear, misuse or abuse under permitted usage.
All claims must be sent back to PBC Coffee Sdn. Bhd. for verification purposes and the buyer will be fully responsible for bearing all shipping charges to and from.
Should your product break down after the warranty period, you can consider sending it back to us for repairs, however the buyer will have to bear the cost of any spare parts it may require, which will be billed separately.
PROMOTIONAL TERMS & CONDITIONS
Items will be offered on promotion from time to time and the terms and conditions for each promotion will vary based on the needs of the campaign. Where there is a time-bound promotion, the time limit will be strictly applied with no exceptions. We reserve the right to vary, end or withdraw a promotion at any given time in accordance to applicable consumer protection laws.
CURRENCY & PRICING
All items listed on the website will be listed in Malaysian Ringgit (MYR), the final price of which will be reflected in the checkout page, inclusive of any tax or service fee that will be applicable to your purchase.
PAYMENT METHODS
PBC Coffee Sdn. Bhd. has engaged GHL ePayments Sdn. Bhd. as our preferred service provider for secure online payment transactions and all financial transactions conducted via our website will be governed by the terms and conditions set forth by the payment gateway during the use of their platform and services.
SECURITY
Your personal identification details will be collected and used with utmost confidentiality for necessary processes only, in line with the Personal Data Protection Act 2010. And we will promise to exercise due diligence, prudence and foresight to comply with any and all principles set out herein, shared with only the relevant third party vendors such as the payment gateway service provider.
COPYRIGHT
The contents of this website has been developed for the sole purpose of use by PBC Coffee Sdn. Bhd.. Unless otherwise stated, all materials that appear as a part of this website are considered to be intellectual property where copyrights and trademarks are owned, controlled and licensed by PBC Coffee Sdn. Bhd.. Any user found to be reproducing, publishing, transmitting, distributing, displaying, modifying, exploiting or creating derivative works of will be prosecuted accordingly.
INDEMNIFICATION
The user shall hereby agree to defend, indemnify and hold PBC Coffee Sdn. Bhd. and all their affiliated companies, employees, agents, vendors and suppliers harmless from and against any and all claims, damages, costs and expenses, including attorney's fees that may arise from or related to your use of the site or the violation of any of these terms of use.
LAW & JURISDICTION
These terms and conditions are governed by and are subject to be construed in accordance with the laws of Malaysia. Through accessing this website and using the services herein provided, you hereby submit to the exclusive jurisdiction of the courts in Malaysia in all disputes that may arise in relation to using this website.
VIOLATIONS
We have absolute discretion to determine if any use violates the rules that have been set, and to act as we deem appropriate in the event of any violation. Violations of system or network security may result in criminal liability and we will investigate such occurrences with due diligence and in full cooperation with the law enforcement authorities.
MODIFICATIONS TO TERMS OF USE
PBC Coffee Sdn. Bhd., in its sole discretion, reserves the right to update, revise and modify these Terms of Use and to impose new or additional clauses regarding the use of the website from time to time of which will be effective immediately upon posting. Your continued viewing or use of the website will conclusively constitute your acceptance of any and all such additional terms and conditions.
TERMINATION
This agreement is deemed to be effective unless and until terminated by either you or PBC Coffee Sdn. Bhd., which will be done should you discontinue using the site or if PBC Coffee Sdn. Bhd. terminates the agreement with the user immediately without notice should the user fail to comply with any of the terms or provisions of this agreement.